Sentiment
Whether what AI says about your business is positive, neutral or negative.
In plain English
Being mentioned is only half of it. AI may describe you as “affordable but slow” or “the premium choice”. Sentiment comes from reviews, articles and forum posts, and it can be shifted by addressing the issues people raise and publishing clear facts.
In practice
An AI describes a moving company as “often late”. After the company fixes scheduling and earns new reviews, the description changes.
Related terms
Citations & visibilityStarter Reviews Customer ratings and comments on sites like Google, Yelp and industry directories. In practice, and related terms → Citations & visibilityStarter Brand mention When an AI answer names your business, with or without a link back to your site. In practice, and related terms → How AI reads the webStarter Hallucination A confident AI answer that is simply wrong. In practice, and related terms →