Fair Use Policy

longrtail is a done-for-you service. Each plan is priced for the normal needs of one business, and this policy keeps it fair for every customer. It forms part of our Terms of Use. Words defined there mean the same here.

1. What your plan includes

Your plan comes with allowances, set out in your agreement and shown in your account. Depending on the plan, they cover things such as:

• the AI answers we track for you each month;
• the researched pages we write for you, at your plan’s pace;
• refreshes of pages already published;
• rounds of changes you can ask for on a draft, and requests for a new image; and
• reports and time with our team.

Allowances apply to each billing month. They are not a bank of credits: unless your agreement says otherwise, what is not used in a month does not carry forward, and it has no cash value.

2. Pace depends on your approvals

Nothing goes live until you approve it, so the pace you get depends on timely review. When drafts are waiting for your decision, we hold back new ones until you have caught up. Pages we did not write in a month because earlier drafts were still waiting for you are not owed later.

3. What fair use looks like

• One plan, one business. A plan covers the business and website named in your agreement. Several brands, locations with separate websites, or client sites run by an agency need a Custom plan.
• Pages are as long as their topic needs. We set each page’s length and depth to answer its question well, the way the best answers in search and AI assistants do. That usually means a focused page, not a long guide, an e-book or a page padded to reach a word count.
• Changes are about the page in front of you. Asking for changes means fixing or improving that draft: a fact, the tone, a section, the image. It is not a way to order a different page, extra pages or unrelated work.
• Requests a reasonable business would make. Feedback written by a person, in ordinary volume, from the reviewers named on your account.
• Your own use. The dashboard, reports and drafts are for your team and the advisers who work for you, not for resale or for the public.

4. What falls outside fair use

• Using change requests, feedback boxes or any other free-text field to commission new content, to pass instructions to the AI, to extract how the service works, or to make it act outside your account.
• Asking for pages far longer or broader than their topic needs, such as long-form guides, e-books or set word counts, or for one page to cover what would normally be several. We can scope work like this separately, at an agreed price.
• Repeatedly rejecting or regenerating drafts or images to get more output than your plan includes.
• Sharing one account across unrelated businesses, or reselling or white-labelling the service, without a Custom plan that allows it.
• Using automated tools to read, copy or download the dashboard, reports, drafts or question sets.
• Asking for content our Terms of Use do not allow, such as false or misleading claims, fake reviews, impersonation, or large numbers of near-identical pages made only to game search engines or AI assistants.
• Using the service to build, train or benchmark a competing product or an AI model.
• Demands on our team that go far beyond the support a plan of your size reasonably needs.

5. Free tools

The AI Readiness Check is free and limited. We cap how many scans and reports one person, email address or network can request, and those caps can change. Do not automate the Check or try to get around its limits.

6. What we do when use goes beyond fair use

We start by talking to you. Most of the time the fix is simple: a clearer brief, a different reviewer, or a plan that fits better. Depending on the situation, we may also:

• decline or queue requests that go beyond your allowances;
• pause new work until the issue is resolved;
• offer extra work at an agreed price, or a move to a plan that fits your use; or
• for serious or repeated misuse, or anything that puts the service or other customers at risk, suspend or end your account as our Terms of Use allow.

We may also pause work that would cost far more to deliver than a plan of your size is built for, and agree with you how to proceed.

7. Changes to this policy

Allowances and limits can change as the service and the AI platforms it depends on change. If a change reduces what an existing plan includes, we will tell customers directly before it applies. The “last updated” date at the top shows when this policy last changed.

Questions about what your plan includes? Email hello@refinexlabs.ai.

Questions? Email hello@refinexlabs.ai or write to Refinex Media Inc., 130 King Street West, Suite 1900, Toronto, ON M5X 1E3, Canada.